Buyer Policy

Effective Date: September 13, 2026
Last Updated: September 13, 2026

This Buyer Policy governs purchases made through DOSHE, the creative commerce ecosystem operated by Doshe LLC, a California limited liability company.

This Buyer Policy forms part of the DOSHE Terms of Service.

Operator: Doshe LLC
Email: info@doshe.store
Website: doshe.store

DOSHE connects buyers with independent creators and sellers offering eligible handmade, original, creator-designed, customized, and digital products.

By purchasing through DOSHE, buyers agree to this Buyer Policy, the DOSHE Terms of Service, and other policies applicable to the transaction.

1. DOSHE's Role

DOSHE provides the technology and infrastructure that enables buyers to discover creators, view products, communicate with sellers, make purchases, submit reviews, and access transaction-related support.

Unless a listing expressly identifies Doshe LLC as the seller, the product is sold by the independent seller identified on the applicable listing or store.

For independent-seller transactions, the sales contract is generally between the buyer and the applicable seller.

DOSHE may facilitate:

• listings
• payments
• order records
• communications
• seller verification
• reviews
• dispute administration
• refunds where authorized
• product-safety procedures
• fraud prevention
• customer support.

DOSHE's involvement does not eliminate responsibilities imposed on independent sellers by applicable law.

2. Buyer Eligibility

A buyer must have sufficient legal capacity under applicable law to enter into the relevant transaction.

Certain products may be subject to additional age, identity, geographic, legal, shipping, or regulatory restrictions.

Buyers must not purchase restricted products on behalf of individuals who are legally prohibited from purchasing or possessing them.

3. Buyer Account Information

Buyers must provide materially accurate and current information where required, including:

• name
• email address
• billing information
• shipping information
• telephone number where reasonably required
• other information necessary to complete the transaction.

Buyers are responsible for reviewing shipping and contact information before completing an order.

DOSHE and sellers may not be responsible, to the extent permitted by law, for delays or losses caused solely by materially incorrect information provided by the buyer.

4. Product Information

Buyers should carefully review the complete listing before purchasing.

Listings may contain information concerning:

• materials
• dimensions
• colors
• production method
• personalization
• processing time
• estimated delivery
• shipping
• digital format
• license restrictions
• return conditions
• cancellation conditions
• safety information.

Handmade and creator-produced goods may contain reasonable variations resulting from materials or manual production.

Such natural variations are not automatically defects if they are consistent with the listing and reasonable expectations for handmade work.

However, a seller may not use the handmade nature of a product to excuse a material misrepresentation, legally recognized defect, safety problem, or failure to provide what was purchased.

5. Product Images and Appearance

Sellers are required to represent products accurately.

However, actual appearance may vary reasonably because of:

• screen settings
• lighting
• photography
• natural materials
• handmade production
• permitted personalization
• other characteristics disclosed in the listing.

Material differences from the listing may qualify for remedies under DOSHE policies or applicable law.

AI-generated, digitally enhanced, rendered, or illustrative images must not materially mislead buyers regarding the product they will receive.

6. Prices

The seller establishes the product price unless otherwise indicated.

Before completing a purchase, buyers should review the total transaction amount shown through the checkout process.

Depending on the transaction, amounts may include:

• product price
• shipping
• taxes
• legally applicable duties or similar charges
• other charges properly disclosed before purchase.

DOSHE does not permit hidden mandatory seller charges that are not properly disclosed where disclosure is required by law.

7. DOSHE Commission

DOSHE charges sellers a standard 5% commission on applicable completed sales.

This is a seller-side DOSHE commission and is not a separate advertising charge imposed on buyers.

Payment-provider fees applicable to sellers or other parties may be separately imposed by Stripe or other authorized service providers.

8. Payments

DOSHE currently uses Stripe, including Stripe Connect where applicable, to support payment processing.

Buyers must use payment methods authorized through DOSHE for applicable transactions.

Buyers must not:

• use stolen payment credentials
• knowingly submit unauthorized transactions
• engage in payment fraud
• manipulate payment systems
• knowingly make false payment claims.

Stripe or the applicable financial institution may independently perform fraud, authentication, or security checks.

9. Order Confirmation

An order confirmation records the transaction but does not override applicable law, DOSHE policies, or valid grounds for cancellation.

An order may be cancelled where appropriate because of:

• payment failure
• suspected fraud
• seller inability to fulfill
• product unavailability
• prohibited or illegal products
• sanctions restrictions
• material listing error
• product-safety concerns
• other lawful reasons.

Where payment has been collected for a properly cancelled transaction, an appropriate refund will be processed subject to applicable law and payment-provider procedures.

10. Processing and Shipping

For physical products, the seller is responsible for accurately representing applicable processing and shipping information.

Processing time and shipping time are different.

Processing time is the period reasonably required for the seller to prepare or create the product before dispatch.

Shipping time generally begins after the product has been transferred to the applicable carrier.

Estimated delivery dates are not necessarily guaranteed unless expressly identified as guaranteed.

11. Seller Shipping Obligations

Sellers must dispatch orders within the period promised in the listing, order terms, or subsequent valid agreement with the buyer.

Where applicable U.S. law requires shipment within a particular period when no shipment date was promised, sellers must comply with that requirement.

If a material delay occurs, the seller must follow applicable law and DOSHE policy, which may include:

• notifying the buyer
• providing a revised expected shipment date
• obtaining the buyer's consent to the delay where required
• offering cancellation and an appropriate refund where required.

12. Tracking Information

Where tracking is available or required, sellers should provide accurate tracking information.

Buyers should monitor available tracking information and promptly report material delivery problems.

Submitting false tracking information is prohibited.

13. Delivery

A transaction is not automatically considered legally complete solely because a seller transferred the package to a carrier.

Responsibility for loss or damage during shipping depends on:

• applicable law
• transaction terms
• shipping arrangements
• insurance
• carrier responsibility
• other relevant facts.

Nothing in a seller policy eliminates mandatory legal rights concerning delivery or risk of loss.

14. Missing or Undelivered Orders

If a physical order does not arrive, the buyer should first review tracking information and contact the seller where practical.

Depending on the circumstances, the buyer may be asked to provide:

• order number
• tracking information
• correspondence
• delivery records
• photographs or other evidence where relevant.

DOSHE may assist with an eligible dispute.

A buyer's statutory rights regarding undelivered purchases remain unaffected.

15. Damaged Products

If a product arrives materially damaged, the buyer should notify the seller as soon as reasonably practical.

The buyer may be requested to provide:

• photographs
• packaging photographs
• videos
• description of the damage
• shipping label information
• other reasonable evidence.

Buyers should not intentionally destroy relevant packaging or evidence while a legitimate dispute or carrier claim is pending where preserving it is reasonably practicable.

Remedies may include repair, replacement, partial refund, full refund, or another remedy depending on applicable law and the circumstances.

16. Products Not as Described

A buyer may report a product that materially differs from its listing.

Examples may include:

• materially different item
• incorrect quantity
• incorrect customization
• materially different dimensions
• material undisclosed damage
• materially different materials
• counterfeit product
• material misrepresentation of handmade status
• missing essential components.

Minor handmade variation alone does not necessarily establish that a product is materially not as described.

17. Counterfeit or Misrepresented Products

DOSHE prohibits counterfeit products and material misrepresentation of authorship, originality, or handmade status.

Buyers who reasonably believe they received a counterfeit or materially misrepresented product should contact DOSHE at:

info@doshe.store

DOSHE may request relevant evidence and may take appropriate action concerning the transaction, seller, or listing.

18. Product Safety

Buyers should use products in accordance with applicable instructions, warnings, intended use, and safety information.

If a buyer believes a product sold through DOSHE may be unsafe, the buyer should stop using it where continued use could create a material safety risk and notify DOSHE.

Reports may be submitted to:

info@doshe.store

DOSHE may investigate, restrict the listing, request information, contact affected users, or cooperate with appropriate authorities.

In the United States, recalled consumer products generally cannot lawfully be offered for sale. (U.S. Consumer Product Safety Commission)

19. Recalls

If DOSHE becomes aware of a credible applicable recall or serious product-safety issue, DOSHE may take appropriate measures including:

• removing or restricting a listing
• suspending sales
• contacting the seller
• requesting documentation
• notifying potentially affected buyers where appropriate
• preserving transaction information
• cooperating with competent authorities.

Buyers should comply with valid recall instructions provided by the responsible manufacturer, seller, regulator, or other competent authority.

20. Returns

Independent sellers may establish their own return policies subject to:

• applicable law
• DOSHE policies
• mandatory consumer rights.

Before purchasing, buyers should review the applicable seller's return conditions.

Seller terms may address:

• return period
• acceptable condition
• return shipping
• exclusions
• exchange options.

A seller's return policy cannot eliminate rights that applicable law makes mandatory.

21. Refunds

Eligibility for a refund depends on the circumstances, including:

• applicable law
• seller policy
• DOSHE policy
• condition of the product
• reason for return
• non-delivery
• material misdescription
• defect
• safety issue
• valid cancellation
• digital-product rules.

DOSHE does not promise an unconditional refund for every transaction.

Where an eligible refund is properly approved, processing time may also depend on Stripe, the card network, the buyer's bank, or another independent financial provider.

22. Exchanges

A seller may offer exchanges voluntarily or where required by applicable law.

An exchange policy may specify applicable:

• time periods
• product conditions
• shipping responsibilities
• inventory limitations.

Mandatory consumer remedies remain unaffected.

23. Cancellations Before Shipment

Cancellation availability may depend on:

• whether production has begun
• whether an item is custom or personalized
• whether the product has shipped
• seller policy
• applicable law.

Buyers should submit cancellation requests promptly.

Submission of a cancellation request does not by itself guarantee cancellation where the seller has already acquired a lawful right to proceed with the order.

24. Custom and Personalized Products

Custom or personalized products may be subject to special cancellation or return rules.

In some jurisdictions, statutory cooling-off or withdrawal rights may contain exceptions for goods produced to the consumer's specifications or clearly personalized.

However, such exceptions do not eliminate remedies for goods that are:

• defective
• unsafe
• materially misdescribed
• incorrectly produced
• otherwise non-conforming where applicable law provides a remedy.

25. Digital Products

Digital products may include downloadable:

• artwork
• patterns
• templates
• designs
• files
• instructions
• other eligible digital creative works.

The listing must identify the product as digital where applicable.

Buyers are responsible for reviewing:

• file format
• compatibility
• technical requirements
• permitted uses
• licensing restrictions.

Unless expressly stated otherwise, purchasing a digital product does not transfer copyright or intellectual-property ownership.

26. Digital Product Refunds and Withdrawal Rights

Digital products may be non-returnable after lawful delivery where applicable law permits.

However, a blanket "non-refundable" statement does not override mandatory law.

Where applicable law requires a buyer's express consent to immediate digital delivery and acknowledgment that beginning delivery will affect or eliminate a statutory withdrawal right, that process must be completed before relying on the applicable exception.

A defective, corrupted, materially misdescribed, or inaccessible digital product may remain subject to applicable legal remedies.

27. EU and EEA Consumers

Where mandatory EU or EEA consumer law applies to a transaction, applicable legal protections remain in effect.

These may include requirements concerning:

• pre-contract information
• total price
• trader identity
• delivery
• legal conformity
• statutory remedies
• withdrawal rights for qualifying distance contracts
• digital-content information.

EU consumer rules generally provide withdrawal rights for qualifying online purchases, subject to statutory exceptions and special rules for digital content. (European Commission)

Nothing in this Buyer Policy is intended to waive a right that applicable EU or EEA law makes mandatory.

28. United Kingdom Consumers

Where mandatory UK consumer law applies, applicable rights remain unaffected.

Depending on the transaction, these may include rights concerning:

• goods that are faulty
• goods that are not as described
• digital content
• online cancellation
• statutory refunds
• repair or replacement.

UK distance-selling rules generally provide qualifying consumers with a cancellation period for online purchases, subject to statutory exceptions. (GOV.UK)

Nothing in this policy removes rights that cannot legally be excluded.

29. International Purchases

International buyers are responsible for reviewing whether a product can lawfully be purchased, imported, received, possessed, or used in the buyer's jurisdiction.

International transactions may involve:

• import taxes
• customs duties
• VAT
• GST
• customs-processing charges
• brokerage fees
• import restrictions.

The party legally responsible for such amounts depends on applicable law and disclosed transaction terms.

DOSHE does not guarantee customs clearance.

30. Customs Delays

Customs processing is generally outside the direct control of DOSHE and independent sellers.

A customs delay alone does not necessarily establish seller misconduct.

However, sellers must provide legally required customs information accurately and must not knowingly falsify customs declarations.

31. Restricted Jurisdictions and Sanctions

Certain transactions may be prohibited or restricted because of:

• economic sanctions
• export controls
• import restrictions
• local laws
• payment-provider restrictions.

DOSHE may block or cancel transactions where reasonably necessary for compliance.

32. Buyer-Seller Communication

Buyers should communicate respectfully and honestly.

Buyers may not use DOSHE communications to:

• threaten sellers
• extort refunds
• demand benefits in exchange for withholding a negative review
• harass
• discriminate unlawfully
• transmit malware
• conduct fraud
• impersonate another person
• solicit unlawful activity.

Legitimate complaints, refund requests, and negative reviews made in good faith are permitted.

33. Reviews

Buyers may submit genuine reviews where review functionality is available and applicable requirements are satisfied.

Reviews should reflect a real experience with the product, seller, or transaction.

Buyers may not:

• submit fake reviews
• review a transaction that did not genuinely occur where DOSHE requires a transaction
• use AI to fabricate a consumer experience
• coordinate deceptive review manipulation
• demand money or benefits in exchange for changing a review
• knowingly make materially false factual allegations.

Good-faith opinions and legitimate negative reviews are permitted.

34. Disputes

Buyers should ordinarily contact the seller first when a transaction problem can reasonably be resolved directly.

If the issue remains unresolved, an eligible buyer may request DOSHE assistance.

DOSHE may review evidence including:

• listing details
• order records
• communications
• photographs
• videos
• tracking information
• delivery records
• payment information.

DOSHE may make administrative decisions within its contractual and technical authority.

DOSHE is not acting as a court and does not issue legal judgments.

35. Evidence

Buyers submitting a dispute must provide honest and materially accurate information.

DOSHE may deny, close, or take appropriate action concerning claims supported by:

• fabricated evidence
• manipulated photographs
• knowingly false statements
• forged documents
• fraudulent tracking claims
• other material deception.

36. Buyer Protection and DOSHE Assistance

DOSHE seeks to provide a trustworthy transaction environment and may assist buyers with eligible transaction problems.

However, DOSHE does not currently promise an unconditional reimbursement guarantee for every purchase.

Any refund or remedy depends on:

• applicable law
• relevant transaction facts
• seller obligations
• DOSHE policies
• available evidence
• payment-provider requirements.

Nothing in this section limits a mandatory legal remedy.

37. Chargebacks

Buyers retain lawful rights to dispute qualifying payment-card transactions through their card issuer or financial institution.

Buyers should not use chargebacks fraudulently or as a means to obtain both a product and an unjustified reimbursement.

Knowingly fraudulent chargebacks may result in account restrictions or other appropriate action.

DOSHE may provide legitimate transaction evidence to Stripe, payment networks, banks, or other relevant providers in response to a payment dispute.

38. Duplicate Recovery

A buyer may not intentionally obtain multiple recoveries for the same loss.

For example, where prohibited by law or equitable principles, a buyer must not knowingly retain:

• a full seller refund
• a full DOSHE-administered refund
• and a successful full chargeback

for the same transaction in a manner resulting in improper duplicate compensation.

DOSHE may take reasonable action to correct duplicate refunds or payment reversals where permitted by law.

39. Fraudulent Buyer Conduct

Prohibited buyer conduct includes:

• unauthorized payment use
• false non-delivery claims
• false damage claims
• switching products before a return
• returning a different item
• intentionally damaging a product to obtain a refund
• falsifying evidence
• chargeback fraud
• account impersonation
• colluding with sellers to manipulate transactions
• abuse of promotions
• review extortion.

DOSHE may investigate suspected abuse and take proportionate action.

40. Off-Platform Transactions

Buyers should use DOSHE's authorized transaction systems where required.

Attempting to move a transaction outside DOSHE may:

• reduce available transaction records
• prevent DOSHE from assisting with certain disputes
• create fraud risks
• violate applicable seller obligations or DOSHE policies.

DOSHE is generally unable to administer refunds or transaction remedies for payments completed entirely outside its authorized payment infrastructure.

41. Personal Information

Buyer personal information is processed in accordance with the DOSHE Privacy Policy.

Buyers may not misuse seller information obtained through DOSHE.

Similarly, sellers may use buyer information only for legitimate transaction, fulfillment, customer-service, compliance, or other lawful purposes.

42. Intellectual Property

Purchase of a physical or digital product does not automatically transfer:

• copyright
• trademark rights
• design rights
• reproduction rights
• commercial licensing rights

unless the seller expressly grants such rights.

Buyers must comply with license restrictions applicable to digital products and other licensed works.

43. Prohibited Resale or Reproduction

Where intellectual-property law or a valid license restricts reproduction or commercial use, buyers may not unlawfully:

• reproduce
• redistribute
• republish
• sell copies
• manufacture copies
• commercially exploit protected content.

Nothing in this section restricts lawful resale rights, exhaustion rights, fair use, fair dealing, or other rights provided by applicable law.

44. Suspension or Restriction of Buyer Accounts

DOSHE may restrict or suspend buyer accounts for legitimate reasons including:

• fraud
• payment abuse
• repeated false claims
• harassment
• counterfeit activity
• unlawful transactions
• sanctions violations
• serious policy violations
• threats to platform security.

DOSHE will provide notices or appeal opportunities where required by applicable law.

45. Mandatory Consumer Rights

No provision of this Buyer Policy is intended to exclude or restrict a consumer right that applicable law does not permit the seller or Doshe LLC to waive.

Where a provision of this Buyer Policy conflicts with mandatory applicable consumer law, the mandatory legal requirement controls to the extent of the conflict.

46. Relationship to Seller Policies

A seller may establish transaction-specific policies relating to:

• processing
• shipping
• returns
• exchanges
• cancellations
• customization.

Those policies apply only to the extent they are consistent with:

1. mandatory applicable law
2. the DOSHE Terms of Service
3. applicable DOSHE policies.

A seller policy cannot override mandatory legal rights.

47. Relationship to Other DOSHE Policies

This Buyer Policy should be read together with:

• Terms of Service
• Privacy Policy
• Payments, Fees & Payouts Policy
• Returns, Refunds, Cancellations & Disputes Policy
• Shipping & International Delivery Policy
• Digital Products & Licensing Policy
• Product Safety & Recall Policy
• Reviews & Community Content Policy
• Prohibited & Restricted Items Policy
• Intellectual Property & DMCA Policy
• applicable Regional Addenda.

48. Changes to This Buyer Policy

DOSHE may update this Buyer Policy to reflect:

• changes in law
• regulatory requirements
• Service changes
• security considerations
• payment requirements
• operational developments.

Where applicable law requires advance notice or consent for a material change, DOSHE will provide it.

Changes will not be applied retroactively where prohibited by law.

49. Contact DOSHE

Questions, buyer-support requests, safety reports, and eligible transaction concerns may be submitted to:

Doshe LLC
7689 Palmilla Dr
San Diego, CA 92122
United States

Email: info@doshe.store
Website: doshe.store

50. Acceptance

By completing a purchase through DOSHE, the buyer acknowledges that the buyer has had an opportunity to review the applicable transaction terms and agrees to this Buyer Policy, the DOSHE Terms of Service, and other policies applicable to the transaction, subject at all times to mandatory rights that cannot lawfully be waived.