Shipping Policy

Effective Date: [12.09.2026]
Last Updated: [12.09.2026]

1. PURPOSE

The DOSHE Shipping Policy establishes transparent standards for the delivery of physical products purchased through the DOSHE ecosystem.

DOSHE connects independent creators with buyers and provides technology, order information, communication tools, transaction records, and standards intended to make the fulfillment process transparent.

Unless expressly stated otherwise, physical preparation, packaging, dispatch, and shipment of products are handled by independent sellers and third-party carriers.

By selling or purchasing a physical product through DOSHE, users agree to this Shipping Policy, the DOSHE Terms and Conditions, and other applicable policies.

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2. GENERAL SHIPPING PRINCIPLES

A physical order may include the following stages:

Production → Processing → Dispatch → Transit → Delivery

Because many products offered through DOSHE may be handmade, personalized, custom-made, or made to order, production and processing times may vary between sellers and products.

Sellers must provide buyers with reasonably accurate shipping and processing information before purchase.

Shipping terms must not be false, deceptive, or materially misleading.

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3. SELLER SHIPPING RESPONSIBILITIES

The seller is responsible for properly fulfilling the physical order.

Where applicable, sellers must clearly disclose:

* production or processing time;
* estimated dispatch time;
* available shipping methods;
* shipping charges;
* countries or regions served;
* relevant delivery limitations;
* whether tracking is available;
* other material shipping conditions.

Sellers must keep this information reasonably current.

If a seller becomes aware of a material delay before dispatch, the seller should notify the buyer within a reasonable period.

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4. PRODUCTION AND PROCESSING TIME

Production or processing time is separate from carrier transit time.

For handmade, personalized, customized, or made-to-order products, sellers should provide a realistic estimate of the time required to prepare the order for shipment.

Sellers must not intentionally advertise processing times they reasonably know they cannot meet.

Where a significant unexpected delay occurs, the seller should communicate with the buyer and, where appropriate, provide available options consistent with the seller’s policies, DOSHE policies, and applicable law.

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5. PACKAGING

Sellers are responsible for selecting packaging reasonably appropriate for the nature of the product and the selected shipping method.

Products should be packaged with reasonable care to reduce foreseeable risk of damage during normal transportation.

Where applicable, sellers should comply with carrier requirements and laws concerning:

* fragile products;
* hazardous or restricted materials;
* batteries;
* liquids;
* food products;
* labeling;
* customs declarations;
* other regulated shipments.

A seller must not intentionally provide false information to a carrier or customs authority.

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6. DISPATCH

An order should be marked as shipped only after it has actually been transferred to the applicable carrier or otherwise dispatched using the shipping method disclosed to the buyer.

Where available, sellers should provide:

* carrier information;
* tracking number;
* shipment date;
* relevant shipment updates.

Sellers must not knowingly provide false tracking numbers or mark unshipped orders as shipped.

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7. TRACKING

Where tracking is included with the selected shipping service, the seller must provide accurate tracking information when reasonably available.

DOSHE may record shipping-related information associated with an order, including shipment status, tracking information, communications, and other relevant transaction events.

Tracking information may be considered when resolving delivery-related disputes.

A carrier’s tracking status is important evidence but may not always be conclusive. DOSHE may consider additional evidence where reasonably necessary.

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8. ESTIMATED DELIVERY DATES

Unless expressly guaranteed by the carrier or required by applicable law, delivery dates displayed on DOSHE should generally be treated as estimates rather than guarantees.

Estimated delivery may depend on:

* seller processing time;
* carrier performance;
* destination;
* shipping method;
* customs procedures;
* weekends and holidays;
* weather;
* transportation interruptions;
* government restrictions;
* other circumstances outside the reasonable control of the seller or DOSHE.

Sellers must nevertheless make reasonable efforts to comply with the shipping commitments presented to buyers.

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9. THIRD-PARTY CARRIERS

Independent carriers perform the physical transportation of shipments.

DOSHE does not operate those carriers and does not directly control their transportation networks, employees, customs processing, routing decisions, or delivery schedules.

However, transfer of a package to a carrier does not automatically eliminate obligations that a seller may have to the buyer under the transaction, DOSHE policies, carrier arrangements, or applicable consumer law.

Where a shipping problem occurs, the seller is expected to reasonably cooperate with the buyer and, where appropriate, the carrier.

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10. SHIPPING DELAYS

If an order is delayed, the buyer should first review available tracking information and contact the seller.

The seller should provide any relevant information reasonably available and, where appropriate, contact the carrier.

A carrier delay alone does not necessarily establish seller misconduct.

However, sellers remain responsible for accurately representing whether and when an order was dispatched.

If the delay becomes substantial or the shipment appears lost, the matter may qualify for review under DOSHE’s dispute procedures.

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11. LOST PACKAGES

If a package appears to be lost, the buyer should notify the seller within a reasonable period.

The seller should, where appropriate:

* review tracking information;
* verify shipment details;
* contact the carrier;
* initiate a carrier investigation or claim when available;
* communicate relevant information to the buyer.

If the parties cannot resolve the matter, DOSHE may review available evidence.

The outcome may depend on the circumstances of the transaction, applicable seller policies, tracking records, carrier information, DOSHE policies, and applicable law.

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12. DAMAGED SHIPMENTS

A buyer who receives an item damaged during shipment should notify the seller as soon as reasonably possible.

The buyer may be asked to provide reasonable evidence, such as:

* photographs of the product;
* photographs of the packaging;
* shipping label information;
* description of the damage;
* other information reasonably necessary to investigate the issue.

Buyers should retain the product and packaging while a shipping claim or DOSHE dispute is being reviewed when reasonably possible.

Sellers should cooperate with legitimate carrier claims and DOSHE dispute reviews.

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13. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Buyers are responsible for providing accurate and complete delivery information.

If a shipment cannot be delivered because the buyer provided an incorrect or incomplete address, responsibility for reshipping costs or other consequences may depend on the circumstances, seller policy, carrier rules, and applicable law.

If the seller incorrectly addresses the shipment despite receiving correct information from the buyer, the seller may be responsible for correcting the problem.

Users must not intentionally provide false delivery information.

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14. DELIVERY CONFIRMATION

Carrier confirmation that an order was delivered may be considered evidence of delivery.

However, where a buyer reasonably disputes delivery, DOSHE may review additional available information, including:

* tracking history;
* delivery confirmation;
* shipping address information;
* seller and buyer communications;
* carrier information;
* other relevant evidence.

DOSHE does not automatically guarantee a refund or automatically reject a claim solely because a particular tracking status exists.

Each eligible dispute may be evaluated according to the available evidence and applicable policies.

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15. INTERNATIONAL SHIPPING

Sellers may choose the countries or regions to which they ship, subject to applicable law and DOSHE policies.

International sellers and buyers are responsible for complying with applicable import, export, customs, sanctions, and product restrictions.

International shipments may be subject to:

* customs duties;
* import taxes;
* VAT or similar taxes;
* tariffs;
* brokerage charges;
* customs processing fees;
* carrier fees.

Responsibility for these charges depends on applicable law, the transaction terms, and the shipping arrangement disclosed to the buyer.

Sellers must not intentionally misrepresent the value, contents, origin, or classification of a shipment to avoid customs duties, taxes, or legal requirements.

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16. CUSTOMS DELAYS

International orders may be delayed by customs authorities.

DOSHE and independent sellers generally do not control the time required for customs clearance.

A customs delay does not automatically constitute a failure by the seller to fulfill an order if the seller properly dispatched the product and complied with applicable requirements.

However, sellers must provide truthful customs and shipment information and reasonably cooperate when additional information is required.

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17. CUSTOMS REFUSAL AND UNCLAIMED PACKAGES

If a buyer refuses to pay legally applicable import charges, refuses delivery, or fails to collect a shipment, the resulting refund or reshipping rights will depend on:

* applicable law;
* seller return policy;
* reason for refusal;
* condition of the returned product;
* shipping expenses;
* customs charges;
* other circumstances of the transaction.

Mandatory consumer rights remain unaffected.

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18. RESTRICTED DESTINATIONS AND PRODUCTS

Sellers must not ship products to destinations where the transaction or shipment is prohibited by applicable law, sanctions, export controls, carrier restrictions, or DOSHE policies.

Certain products may require special packaging, documentation, licensing, or may be prohibited from international shipment.

Sellers are responsible for understanding shipping restrictions applicable to the products they offer.

DOSHE may restrict particular products, destinations, carriers, or transactions where reasonably necessary for legal compliance, safety, payment-provider requirements, or ecosystem integrity.

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19. RETURNS AND RETURN SHIPPING

Return shipping is governed by the applicable seller return policy, DOSHE Returns, Refunds & Disputes Policy, and applicable law.

Responsibility for return shipping costs may depend on the reason for the return.

For example, different rules may apply when:

* the buyer changes their mind;
* the wrong product was shipped;
* the product materially differs from its description;
* the product arrives damaged;
* a legally protected right of return applies.

Seller policies cannot eliminate consumer rights that cannot legally be waived.

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20. SHIPPING DISPUTES

Buyers and sellers should first make a reasonable effort to resolve shipping issues directly.

If they cannot reach a resolution, DOSHE may review an eligible dispute.

DOSHE may consider:

* order information;
* original listing;
* disclosed processing time;
* shipment date;
* tracking records;
* carrier information;
* photographs and videos;
* communications between the parties;
* delivery confirmation;
* other relevant evidence.

Within its contractual and technical authority, DOSHE may facilitate or administratively resolve the matter and take appropriate Platform-level action.

This may include facilitating a refund or other transaction adjustment where permitted by DOSHE policies, payment-provider rules, and applicable law.

DOSHE’s internal decision is not a judicial determination and does not eliminate any rights that cannot legally be waived.

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21. FRAUD AND SHIPPING MANIPULATION

The following conduct is prohibited:

* false tracking numbers;
* marking an order as shipped when it has not been dispatched;
* falsifying proof of delivery;
* deliberately shipping a materially different product;
* manipulating shipment records;
* false claims of non-delivery;
* fraudulent damage claims;
* intentional customs misrepresentation;
* coordination between accounts to manipulate DOSHE protections.

DOSHE may investigate suspected abuse and take appropriate action under its Terms and policies.

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22. ROLE OF DOSHE

DOSHE provides the ecosystem and technology supporting the transaction.

DOSHE may:

* display shipping terms;
* maintain transaction records;
* provide communication tools;
* process available tracking information;
* establish minimum fulfillment standards;
* review evidence;
* assist with eligible disputes;
* take Platform-level action when permitted.

Unless expressly stated otherwise, DOSHE does not:

* manufacture the seller’s product;
* package the seller’s product;
* physically store the seller’s product;
* operate the independent shipping carrier;
* physically deliver the product;
* control customs authorities.

DOSHE’s role is to provide infrastructure, transparency, standards, and appropriate ecosystem protections while independent sellers remain responsible for fulfilling their orders.

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23. CHANGES TO THIS POLICY

DOSHE may update this Shipping Policy to reflect changes in law, carrier practices, Platform functionality, international trade requirements, security standards, or ecosystem operations.

Material changes will be communicated where required by applicable law.

The current version will be published on doshe.store.

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24. ACCEPTANCE OF SHIPPING TERMS

By listing a physical product on DOSHE, the seller agrees to comply with this Shipping Policy.

By purchasing a physical product, the buyer agrees to the shipping conditions disclosed for that transaction, subject to DOSHE policies and applicable law.

No seller-specific shipping term may override a right or protection that cannot legally be waived.

This Shipping Policy forms part of the broader DOSHE Terms and Conditions and should be read together with the applicable Seller Policy, Buyer Policy, Returns, Refunds & Disputes Policy, and other DOSHE policies.

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