The Doshe Shipping Policy defines a transparent and structured model for transferring orders from creators to buyers, ensuring a balanced and secure ecosystem.
Doshe provides tools, standards, and processes for delivery transparency, while physical fulfillment is handled by sellers and third-party logistics providers.
-
General Principles
Each order follows a structured process:
production (if applicable)
dispatch
transit
delivery
Shipping conditions are defined by the seller and presented before purchase.
-
Pre-Purchase Conditions
Sellers must clearly specify:
production time (if applicable)
dispatch time
shipping methods
costs
delivery regions
Buyers make purchasing decisions based on this information.
-
Shipping Execution
Sellers manage the shipping process, including:
preparation and packaging
handing over the order to the carrier
providing accurate order updates
Once transferred to the carrier, delivery is handled by third-party logistics providers.
-
Tracking
If available, sellers must provide tracking details.
Doshe records key order events to ensure process transparency. -
External Factors
Delivery timelines may be affected by factors beyond the control of sellers or Doshe, including:
carrier operations
customs procedures
weather conditions
Doshe ensures transparency of delivery information throughout the process.
-
Delivery Issues
In case of delay, loss, or damage:
the buyer contacts the seller
the seller works with the carrier
if needed, Doshe becomes involved
Doshe reviews available data (statuses, tracking, communication) and facilitates fair resolution of the situation.
-
International Shipping
For international orders:
customs duties and taxes may apply
responsibility for payment is defined by the seller’s terms
Buyers should consider the regulations of their country.
-
Role of Doshe
Doshe:
ensures transparency of shipping conditions
records order and interaction data
provides tools for communication and tracking
participates in dispute resolution based on available data
Doshe does not carry out physical delivery and does not control logistics operations.
-
Acceptance of Terms
Placing an order means acceptance of the shipping terms defined by the seller.