SHIPPING & INTERNATIONAL DELIVERY POLICY
SHIPPING & INTERNATIONAL DELIVERY POLICY
Effective Date: September 13, 2026
Last Updated: September 13, 2026
This Shipping & International Delivery Policy governs shipping, delivery, tracking, customs, import obligations, delivery disputes, lost packages, damaged shipments, and related matters involving physical products sold through DOSHE, the creative commerce ecosystem operated by Doshe LLC.
This Policy forms part of the DOSHE Terms of Service.
Operator: Doshe LLC
Email: info@doshe.store
Website: doshe.store
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1. Scope
This Policy applies to physical products shipped by independent sellers through DOSHE.
Digital products are governed primarily by the DOSHE Digital Products & Licensing Policy.
Unless Doshe LLC is expressly identified as the seller, the independent seller is responsible for shipment and fulfillment of the applicable physical product.
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2. Seller Responsibility for Fulfillment
The seller is responsible for accurately representing:
* processing time;
* production time;
* shipping method;
* shipping cost;
* expected dispatch date;
* delivery estimate where available;
* shipping restrictions;
* available destinations;
* tracking availability.
The seller must fulfill orders in accordance with applicable law, the listing, the transaction terms, and DOSHE policies.
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3. Processing Time
“Processing time” is the period reasonably needed by the seller to prepare, create, customize, package, or otherwise make the product ready for shipment.
Processing time is separate from carrier transit time.
For handmade, made-to-order, customized, or personalized products, processing periods may be longer than for ready-to-ship products.
Sellers must disclose materially relevant processing times before purchase where required.
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4. Shipping Time
“Shipping time” generally refers to the carrier transit period after the seller has transferred the shipment to the carrier.
Carrier estimates may depend on:
* destination;
* service level;
* customs;
* weather;
* carrier capacity;
* operational disruptions;
* holidays;
* other circumstances outside the seller’s control.
Estimated delivery dates are not guaranteed unless expressly represented as guaranteed.
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5. Seller Must Have a Reasonable Basis for Shipping Claims
A seller must have a reasonable basis for any stated processing, shipment, or delivery representation.
Sellers may not knowingly promise a shipment date that they do not reasonably expect to meet.
Where applicable U.S. law governs a transaction and no shipment period has been stated, the seller must comply with applicable rules governing timely shipment.
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6. Delayed Shipment
If a seller cannot ship within the promised or legally applicable period, the seller must comply with applicable law and DOSHE policy.
This may require the seller to:
* notify the buyer;
* provide a revised expected shipment date;
* obtain the buyer’s consent where required;
* offer cancellation where required;
* issue or facilitate a refund where required.
A seller must not falsely mark an order as shipped merely to avoid a delay obligation.
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7. Shipping Confirmation
Where applicable, the seller should provide shipment confirmation after actual dispatch.
Shipping confirmation may include:
* carrier name;
* tracking number;
* shipment date;
* delivery estimate.
False or materially misleading shipment confirmations are prohibited.
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8. Tracking
Where tracking is available or required, sellers should provide accurate tracking information.
Sellers may not:
* reuse unrelated tracking numbers;
* provide knowingly false tracking;
* mark a package as delivered when it has not been dispatched;
* manipulate carrier information.
Tracking may be required by DOSHE for certain categories, order values, or transaction-risk levels.
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9. Packaging
Sellers are responsible for packaging products in a commercially reasonable manner appropriate to the product.
Packaging should take into account:
* fragility;
* dimensions;
* weight;
* product materials;
* weather exposure;
* reasonable carrier handling;
* legally required labeling.
Where applicable, sellers must also comply with legal requirements for hazardous, regulated, fragile, age-restricted, or specially handled goods.
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10. Shipping Addresses
Buyers are responsible for providing materially accurate shipping information.
Buyers should review:
* recipient name;
* street address;
* apartment or unit;
* city;
* state or province;
* postal code;
* country;
* relevant delivery instructions
before completing a purchase.
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11. Incorrect Buyer Address
If a shipment is delayed, returned, or lost solely because the buyer provided materially incorrect address information, responsibility may depend on:
* applicable law;
* whether the seller used the address supplied;
* whether the seller was aware of an obvious error;
* carrier records;
* other relevant circumstances.
A seller may charge reasonable reshipping costs where permitted by law and properly disclosed.
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12. Seller Address Errors
If the seller ships to an address different from the address provided by the buyer without valid authorization, the seller may remain responsible for the resulting delivery problem.
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13. Address Changes After Purchase
A buyer requesting an address change after purchase should contact the seller promptly.
A seller is not required to redirect a shipment that has already been dispatched where redirection is not reasonably available.
DOSHE may recommend cancellation and replacement of the order instead of manual address changes where necessary for fraud prevention or payment-security purposes.
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14. Carrier Selection
Unless otherwise stated, sellers may select an appropriate carrier.
The seller should consider:
* destination;
* cost;
* delivery reliability;
* tracking;
* insurance;
* product value;
* product characteristics.
DOSHE does not guarantee the performance of independent carriers.
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15. Shipping Insurance
Sellers may purchase shipping insurance where appropriate.
Insurance requirements may vary based on:
* product value;
* product category;
* carrier;
* destination;
* seller risk.
The existence or absence of carrier insurance does not automatically determine a buyer’s statutory rights.
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16. Risk of Loss
Responsibility for loss or damage during transit depends on applicable law and the specific transaction.
Transfer of a package to a carrier does not automatically eliminate a seller’s legal responsibility to a consumer.
Where mandatory consumer law places delivery risk on the seller until physical receipt by the consumer or a designated person, that mandatory rule applies.
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17. Delivery Confirmation
Carrier tracking showing delivery may be relevant evidence, but it is not necessarily conclusive in every dispute.
DOSHE may consider:
* carrier records;
* tracking;
* delivery photographs;
* GPS or scan data where available;
* buyer communications;
* seller evidence;
* address information;
* other relevant evidence.
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18. Signature Confirmation
For higher-value or higher-risk shipments, sellers may use or be required to use signature confirmation.
If signature confirmation is used, the seller should disclose any material delivery conditions where appropriate.
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19. Lost Packages
If a package appears lost, the buyer should:
1. review tracking information;
2. contact the carrier where practical;
3. contact the seller;
4. allow a reasonable period for carrier investigation where appropriate;
5. contact DOSHE if the issue remains unresolved.
Applicable legal rights remain unaffected.
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20. Seller Responsibility for Lost Shipments
Whether the seller must refund or replace a lost shipment depends on:
* applicable law;
* delivery terms;
* carrier evidence;
* seller compliance;
* buyer address accuracy;
* other relevant facts.
A seller may separately pursue reimbursement from a carrier or insurer.
A buyer’s mandatory legal remedy may not be improperly conditioned on the carrier first paying the seller.
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21. Damaged Shipments
A buyer who receives a materially damaged product should report the issue as soon as reasonably practical.
The seller or DOSHE may request:
* photographs of the product;
* photographs of the packaging;
* shipping-label images;
* carrier information;
* other relevant evidence.
Applicable remedies may include:
* repair;
* replacement;
* partial refund;
* full refund;
* other lawful remedy.
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22. Packaging Damage Versus Product Damage
Damage to external packaging alone does not necessarily establish damage to the product.
However, packaging damage may be relevant evidence in evaluating a product-damage claim.
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23. Refused Delivery
A buyer who refuses delivery without a legally valid reason may be responsible for certain costs where permitted by law and properly disclosed.
A buyer may have a valid reason to refuse delivery where, for example:
* the package is visibly and materially damaged;
* delivery presents a safety concern;
* applicable law permits refusal;
* the shipment materially differs from the agreed terms.
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24. Unclaimed Packages
If a package is returned because it was not collected, responsibility for:
* refund;
* reshipping;
* return shipping;
* carrier charges
depends on applicable law, seller policy, and the circumstances.
Sellers may not impose deductions prohibited by mandatory consumer law.
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25. Returned-to-Sender Shipments
A package may be returned to the seller because of:
* incorrect address;
* refusal;
* customs issue;
* failed delivery;
* unclaimed shipment;
* carrier error.
The seller should promptly assess the reason and communicate with the buyer.
The resulting refund or reshipment treatment depends on applicable law and the facts.
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26. International Shipping
Sellers may offer international shipping where legally permitted.
International sellers and buyers are responsible for understanding relevant requirements concerning:
* import;
* export;
* customs;
* sanctions;
* trade restrictions;
* product restrictions;
* carrier limitations.
DOSHE’s availability in a country does not mean every product may lawfully be shipped there.
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27. Customs Declarations
Sellers must provide truthful and accurate customs information.
Sellers may not knowingly:
* understate product value;
* misdescribe goods;
* conceal restricted items;
* falsely mark a commercial shipment as a gift;
* falsify country of origin;
* evade lawful customs duties or restrictions.
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28. Duties and Import Taxes
International purchases may be subject to:
* customs duties;
* import taxes;
* VAT;
* GST;
* brokerage charges;
* other government-imposed fees.
Responsibility for these amounts depends on:
* applicable law;
* seller disclosures;
* transaction structure;
* destination rules.
DOSHE does not guarantee that a shipment will be free from customs charges.
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29. Taxes Collected at Checkout
Where applicable law requires Doshe LLC, Stripe, the seller, or another responsible party to collect taxes at checkout, those amounts may be collected and remitted as required.
Taxes collected at checkout do not necessarily eliminate other import charges assessed at the border unless applicable law provides otherwise.
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30. Customs Delays
Customs clearance may delay delivery.
Customs delays are generally outside the direct control of Doshe LLC and sellers.
A customs delay alone does not establish seller misconduct.
However, sellers remain responsible for providing accurate legally required documentation.
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31. Customs Seizure
If a product is seized, detained, destroyed, or refused entry by customs or another authority, the outcome depends on:
* legality of the product;
* seller disclosures;
* buyer eligibility;
* destination restrictions;
* accuracy of customs declarations;
* applicable law.
DOSHE may review the matter case by case.
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32. Seller Responsibility for Illegal Shipment
A seller may be responsible where the seller knowingly ships a product in violation of applicable law or materially misrepresents the shipment.
This may include:
* prohibited goods;
* undisclosed hazardous materials;
* false customs descriptions;
* sanctions violations.
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33. Buyer Responsibility for Import Restrictions
A buyer may be responsible where the buyer knowingly orders a product that the buyer is legally prohibited from importing, receiving, or possessing.
This does not eliminate seller responsibilities imposed by applicable law.
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34. Sanctions and Trade Controls
Users may not use DOSHE to circumvent:
* economic sanctions;
* export controls;
* import bans;
* trade restrictions.
DOSHE may restrict:
* destinations;
* accounts;
* products;
* payment methods;
* transactions
where reasonably necessary for compliance.
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35. International Carrier Restrictions
Carriers may independently restrict shipment of certain goods.
Examples may include:
* hazardous materials;
* batteries;
* liquids;
* aerosols;
* fragile goods;
* high-value goods;
* certain food products;
* regulated materials.
Sellers are responsible for complying with applicable carrier requirements.
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36. Prohibited and Restricted Products
A product that cannot lawfully or safely be shipped may not be offered for shipment through DOSHE.
Sellers must also comply with the DOSHE Prohibited & Restricted Items Policy.
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37. Handmade and One-of-a-Kind Products
Because handmade products may be unique or one-of-a-kind, replacement of a lost or damaged product may not always be possible.
Where an identical replacement is unavailable, the seller and buyer may agree to another lawful remedy.
Mandatory refund rights remain unaffected.
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38. Custom and Personalized Products
Custom and personalized products remain subject to applicable shipping obligations.
Their customized nature does not eliminate remedies for:
* non-delivery;
* damage;
* material misdescription;
* incorrect personalization;
* safety problems.
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39. Digital Products
Digital products do not require physical shipping.
A seller must not charge a physical shipping fee for a purely digital product unless an additional physical component is clearly included and disclosed.
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40. Combined Physical and Digital Orders
If a transaction includes both physical and digital elements, each component may be governed by different delivery rules.
Digital content may be delivered electronically while physical goods are shipped separately.
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41. Shipping Cost Disclosure
Sellers must disclose material shipping charges before purchase where required by law.
Sellers may not impose undisclosed mandatory shipping charges after the buyer becomes bound.
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42. Free Shipping Claims
A seller may advertise “free shipping” only where the claim is not deceptive.
Any material conditions must be clearly disclosed.
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43. Expedited Shipping
If a buyer pays for expedited shipping, the seller must accurately represent what the upgraded service includes.
Expedited shipping does not necessarily shorten production time unless expressly stated.
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44. Carrier Service Upgrades
A seller should not charge for a premium carrier service and knowingly use a materially lower service without disclosure or appropriate adjustment.
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45. Delivery Estimates
Delivery estimates may be based on:
* seller processing time;
* carrier estimates;
* destination;
* customs;
* operational data.
Estimates are not guarantees unless expressly stated as guaranteed.
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46. Weather and Force Majeure-Type Delays
Delivery may be affected by events outside reasonable control, including:
* severe weather;
* natural disasters;
* labor disruptions;
* transportation interruptions;
* government actions;
* war;
* civil unrest;
* customs disruption;
* carrier system failures.
These events may excuse certain delays where permitted by law, but they do not automatically eliminate mandatory buyer rights.
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47. Delivery to Third Parties
A buyer may direct shipment to another person where permitted.
Where applicable law treats delivery to a buyer-authorized third party as completed delivery, that legal rule applies.
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48. Delivery to Parcel Lockers or Pickup Points
If the buyer selects a carrier locker, pickup location, forwarding service, or collection point, responsibility may depend on:
* applicable law;
* buyer authorization;
* carrier records;
* whether delivery to the selected location completed the seller’s obligation.
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49. Freight Forwarders
Use of a freight forwarder may affect practical investigation of delivery problems.
A seller or DOSHE may consider delivery to the buyer-selected forwarder as relevant evidence of fulfillment where permitted by applicable law.
Mandatory rights remain unaffected.
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50. Reshipping
Where a shipment must be sent again, responsibility for reshipping cost depends on the cause.
Examples:
* seller error may require seller-paid reshipping;
* buyer address error may permit buyer-paid reshipping where lawful;
* carrier error may be addressed through carrier procedures;
* customs issues depend on the circumstances.
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51. Split Shipments
A seller may ship an order in multiple packages where appropriate.
Where this occurs, the seller should provide clear information concerning:
* number of packages;
* tracking;
* expected delivery.
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52. Partial Delivery
If only part of an order arrives, the buyer should notify the seller.
The appropriate remedy may include:
* shipment of missing items;
* replacement;
* partial refund;
* full refund where legally required.
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53. Shipping Disputes
Users should first attempt to resolve ordinary shipping issues directly where practical.
If unresolved, an eligible matter may be escalated to DOSHE.
DOSHE may review:
* listing terms;
* order records;
* tracking;
* carrier scans;
* delivery photographs;
* communications;
* customs records;
* other relevant evidence.
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54. DOSHE Administrative Review
DOSHE may make an internal administrative determination within its contractual and technical authority.
DOSHE may:
* request evidence;
* facilitate communication;
* adjust transaction status;
* administer an eligible refund;
* take account-level action;
* refer a product-safety issue for separate review.
DOSHE is not acting as a court or arbitrator.
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55. Fraudulent Shipping Claims
Buyers may not knowingly make false claims of:
* non-delivery;
* package theft;
* damage;
* missing contents.
Sellers may not knowingly use:
* false tracking;
* fabricated delivery records;
* fake carrier documents.
Fraudulent conduct may result in enforcement action.
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56. Porch Theft and Post-Delivery Loss
Where carrier evidence indicates lawful delivery and the package is subsequently stolen or lost, responsibility depends on applicable law and transaction circumstances.
DOSHE may consider:
* delivery evidence;
* signature requirements;
* carrier records;
* buyer instructions;
* seller representations.
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57. Product Safety in Transit
Sellers must use appropriate packaging and legally required shipping methods for products that present special safety risks.
A seller may not ship a regulated or hazardous product in violation of carrier or legal requirements.
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58. Restricted Destinations
DOSHE or sellers may restrict shipping to certain locations because of:
* legal restrictions;
* carrier limitations;
* sanctions;
* fraud risk;
* product-safety considerations;
* payment-provider limitations.
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59. No Guarantee of Worldwide Delivery
DOSHE supports international commerce but does not guarantee that every seller or product can ship to every country.
Availability depends on:
* seller settings;
* carrier service;
* law;
* customs;
* product restrictions;
* payment infrastructure.
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60. Seller Shipping Records
Sellers should retain relevant shipping records, including where appropriate:
* shipping receipts;
* tracking;
* carrier confirmations;
* insurance documents;
* customs documentation;
* proof of delivery.
Records may be relevant to disputes, chargebacks, taxes, insurance, or legal compliance.
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61. Buyer Responsibility to Inspect
Buyers should inspect delivered products within a reasonable time and report material:
* damage;
* missing components;
* incorrect goods;
* other delivery-related problems
as soon as reasonably practical.
This does not shorten mandatory legal rights.
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62. Returns
Return shipping is governed by the DOSHE Returns, Refunds, Cancellations & Disputes Policy and applicable seller terms.
A seller’s shipping policy may not override mandatory consumer-return rules.
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63. Privacy and Shipping Data
Shipping information is processed according to the DOSHE Privacy Policy.
Buyer information may be shared with the seller and relevant service providers as reasonably necessary for fulfillment.
Sellers may not misuse buyer shipping information for unrelated purposes.
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64. Third-Party Carriers
Carriers are independent third-party service providers.
Their services may be governed by their own:
* terms;
* limitations;
* insurance conditions;
* claims procedures.
DOSHE is not responsible for independent carrier conduct outside DOSHE’s reasonable control, subject to non-waivable legal obligations.
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65. Changes to Shipping Terms
A seller may update future shipping terms.
A seller may not retroactively impose materially less favorable shipping terms on a transaction already completed unless the buyer lawfully agrees.
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66. Mandatory Consumer Rights
Nothing in this Policy is intended to limit mandatory consumer rights.
Where applicable law conflicts with this Policy or a seller’s shipping terms, mandatory law controls to the extent of the conflict.
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67. Relationship to Other DOSHE Policies
This Policy should be read together with:
* Terms of Service;
* Buyer Policy;
* Seller Policy;
* Payments, Fees & Payouts Policy;
* Returns, Refunds, Cancellations & Disputes Policy;
* Product Safety & Recall Policy;
* Prohibited & Restricted Items Policy;
* applicable Regional Addenda.
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68. Changes to This Policy
DOSHE may update this Policy to reflect:
* legal changes;
* carrier requirements;
* customs rules;
* international-trade requirements;
* Service changes;
* legitimate operational needs.
Where applicable law requires notice or consent for a material change, DOSHE will provide it.
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69. Contact
Questions concerning shipping, delivery, or international fulfillment may be directed to:
Doshe LLC
United States
Email: info@doshe.store
Website: doshe.store
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70. Acceptance
By buying or selling a physical product through DOSHE, users acknowledge this Shipping & International Delivery Policy and agree to its applicable provisions together with the DOSHE Terms of Service.
Nothing in this Policy eliminates any right or obligation that applicable law does not permit to be waived.